Wednesday, June 17, 2015

Moving out of US? - A quick checklist to help in planning


I am a software professional. I stayed in Boston, MA in an apartment for 2 years.  I moved back to Hyderabad, India in June 2015. The following was the final checklist from my experience. I wish to share it with others to help in their planning:
1) Notice to employer: Request for release from project/delivery/work assignment as per policy: I did it 2.5 months in advance.
Visa/Green card related: Understand the immigration policy based on your visa and take necessary action. We have green cards and applied for I 131 about 2.5 months before travel date. Our appointment date came as 9 days before our departure date.
2) Notice to leasing office: Be compliant to agreement of notice period for lease termination or ending lease. Agree on the last date, termination fee and when it
should be paid, mode of payment, last month's rent amount, how and when to hand over keys + resources to leasing office.
3) Buy, dispose, distribute items: Decide on which items to bring to India, decide on which items to sell off/dump/donate. If a few items/gifts should be purchased, start doing it well in advance. Ensure that you have reasonable sized bags/suitcases, buy if needed.
4) Landline phone:If you have Vonage, Unovon, talk to their service desk, check the billing cycle start date and close connection before the billing date (again
based on your requirements) so that you do not have to pay for 1 more month. Unovon informed that they can close connection on a immediate basis only.
Inform Internet service provider :(Comcast in my case) about the service stoppage, expected end date. Understand if any equipment is to be handed over to provider.
Mobile service provider: Talk to them about closing the account.
5) Kid's school stuff: If kids are in school, inform school office about your last date, the need for certificates. Take them from school when school provides, check if all the progress reports are provided.
6) Bank account, credit cards: If there is a slightest possibility of using the card in future, you may keep bank accounts with minimum balance, otherwise, close it.
Ensure that you inform help desk (number is behind the card) before the card's expiry to ensure that bank does not send cards to your address in US.
7) Power connection account: (National grid in my case) talk to them or go to the website and close the account as per the final date. You may submit your
request about a week before your last day.
8) Clean the apartment: Thoroughly clean the apartment's carpets, kitchen, bathroom, etc. The way it was handed over to you is the benchmark. Start this activity at least 1 week in advance.
9) Book a cab:  Based on need, book a cab at least a day in advance. Explain the space requirement based on your luggage/baggage so that you will get a required sized vehicle.
10) Hand over to leasing office: Hand over keys, belongings of apartment/leasing office in leasing office (based on details from point #2)

Friday, February 27, 2015

Win-Win proposition with my 8 year old son on getting ready to school

Background: Our 8 year old son Mohith has school at 815AM. He does not get up at 7AM and lots of times, he gets up at 715AM, curses me and my wife, does not eat or drink. Mood is tense / angry at home. He gets ready at 745AM and watches TV for 20min, leave home around 810AM.

Challenge: Waking him up on time without getting yelled at.

Idea: Mohith presented this idea. He will get up at 650AM, finish off everything, eats breakfast, drinks milk. As an exchange, he should be allowed to watch TV from 715AM to 8AM.

Decision: For us, this idea appeared great. As a bonus, he will get up earlier, no bad words exchanged, good mood prevail, etc. He approved the idea.


Implementation: Since 2/25, he is implementing this idea. We wake him up at 655AM, he negotiates and gets up at 7 AM. Completes everything before 715AM, watches TV for some time, eats and drinks. Now, he is happy and we are happy.


Friday, February 6, 2015

My ITIL @2011 Foundation Certification Journey

I wanted to share my ITIL certification experiences with others so that they can leverage from it.

Quick background
I am an IT service delivery manager and am working on a support/application management activity since last 2 years. Having come from software development background, I wanted to learn and improve my skills on IT service management.  Preparation for ITIL foundation certificate provided me the way to accomplish it.

For people with service management experience, it is not a difficult certification to achieve. You may find these links useful:

Reference book
ITIL Foundation Exam Study Guide by Liz Gallacher and Helen Morris (Sybex publication)

Steps I followed
1)      Read the book “ITIL Foundation Exam Study Guide by Liz Gallacher and Helen Morris” (Sybex publication). Read chapters in the same order as presented in the book. Write notes related to important definitions, objectives, scope. Seriously take the chapter end tests and record results (in 1 text file/chapter in each reading cycle, result file will have the responses for all questions in a test. Incorrect response will have a comment beside it with correct answer)
2)      Repeat the above step. Do not edit the result files. Create new set of files for chapter end tests. Update your notes. You will also add points in notes based on incorrectly answered questions.
3)      Take the assessment tests (3 assessment tests from the book) and record results. If you get less than 90% score in any test, you need more reading/understanding.
4)      Now, review the results (count of incorrect answers) from step 1, step 2. You should improvement in results from 2nd reading over 1st time reading. If the score is < 90% from 2nd time reading, you need to more understanding on that chapter. Compile the list of chapters that need more understanding based on percentage of score (in descending order). Repeating read the chapters from the list (lowest scored chapter will be the first one to read) and take chapter tests. >=90% score is the bench mark I targeted for each chapter.
5)      Read the notes from step 1 and take the 3 tests (step 3) one more time. Your target is >= 90% correct answers.

I started preparation on 23 Oct 2014.  cycle 1 completed on 15 Dec 2015, cycle 2 completed on 30 Dec 2014, cycle 3 completed on 30 Jan 2015, Exin registration and exam complete on 1 Feb 2015, result confirmation and certificate on 6 Feb 2015.

How to book exam?
You can take training or you can self-study. I studied it myself. We need to register in https://www.exin.com/NL/en/exams/&exam=itil-v3-foundation and pay the exam fee USD 225.

How to take the exam?
If you have computer with webcam, audio, you can take it from home or you can also take it from authorized exam centers. I took it from home. There are 40 questions and we should get 26 correct. You will get score immediately after the exam. I answered 38 correctly out of 40.

When will you receive certificate?
The Exin authorities will review the video recording and send the result within 10 days after taking the exam. For me, it took 5 days. Then, certification is official.

Quick note
The reference book I mentioned is great to cover all the areas.  The more the number of times you read, the more will be our clarity on service stages. I do not suggest reading it like a novel in 1 sitting.

Tests in the book are of the same pattern and difficulty level as actual ITIL test. That's from my experience.

More knowledge on the service management is outcome, certification is an output.

All the best.

What is next after successful completion?
There are intermediate level certifications from ITIL for more knowledge. You may refer to https://www.exin.com/NL/en/exams/&fw=itil-v3. Training is prerequisite for certification. 

Monday, January 5, 2015

Our resolutions for 2015 and a quick review of 2014 resolutions


At home, we have practice of yearly resolution management. This exercise starts in the month of December. My wife and I shortlist various goals based on current year's experiences and we finalize the resolutions in the first week of January. We ensure that the number of resolutions is not too many, goals are moderately difficult (simple goals will be achieved without being tracked as an yearly resolution) and they are measurable. We will display it at prominent places at work and home. I am accountable for work related resolutions.  Wife, I and kids will also follow them if it is a family item. Every time, we tend to violate a resolution, our inner self gives a warning. In a few attempts, we consciously correct ourselves. We are seeing positive results. Here are our goals for 2015:

Here is a quick review of 2014 goals:

Saturday, January 3, 2015

My son's letters to his parents

Our 8 year old son Mohith  is good at expressing his emotions in writing.  Here are a few letters he wrote to me and to my wife in the last 1 year.


Appreciation letter on 25 Dec 2014:




Feedback on 22 Dec 2013: